FAQs – deoapparel.com

Orders & payments

How do I place an order?

You can place an order directly through our website or by contacting us via our official Instagram or WhatsApp.

When is my order confirmed?

Orders are only confirmed after full payment has been made.

What payment methods do you accept?

We accept secure card payments and other options available at checkout.

How do I know my size?

Each product comes with a size guide to help you choose the best fit.

Do you offer custom sizing?

Yes. On the product page, leave the size unselected and enter your measurements in the Customization box.

How long does delivery take?

Delivery timelines depend on your location. Lagos: 1–5 working days. Outside Lagos: 3–7 working days.

Do you offer nationwide delivery?

Yes, we deliver across Nigeria.

How much is delivery?

Delivery fees are calculated based on your location and will be communicated before dispatch or during checkout.

Do you accept returns?

We do not offer refunds. However, we accept exchanges under certain conditions.

Can I exchange an item?

Yes, exchanges are accepted within 48 hours of delivery, provided the item is unworn, undamaged, and in its original condition.

What if there is an issue with my order?

If you receive a faulty or incorrect item, please contact us immediately. We will resolve it as quickly as possible.

Are your pieces ready to wear?

Some items are ready to ship, while others are made to order. This will be stated on each product.

How long does production take?

Made-to-order pieces typically take 3–7 working days before delivery.

How can I contact Deo Apparel?

You can reach us via Instagram or WhatsApp. Our team will respond as soon as possible.

Do you restock sold-out items?

Some pieces may be restocked, while others are limited. We recommend ordering once available.